We encourage you to make your reservation in advance to guarantee the items will be available to you for your party or wedding. We accept minor changes to your contract up to 48 hours before customer pickup or scheduled delivery. We require a $50.00 cash deposit (cash only-no checks) for all orders under $100.00. All other orders over $100.00 require a credit or debit card on file, except for Party Plus charge accounts. Deposits are required on most rental equipment. Deposits are non-refundable if the rental is cancelled or the date of the event is changed. Party Plus charges $25.00 for all returned checks.
Rental fees are charged for the time the rental equipment is out, regardless if used or not. Rental fees are incurred until the items are returned to the store. Most rental equipment is rented for a one-day rate from Friday to Monday. Audio/visual equipment, moon bounces, baby supplies, and home & business supplies are charged for each day they are rented. We require that all orders be paid in full prior to pickup or delivery.
Release of Responsibility:
Party Plus is not responsible for any property damage or personal injury sustained while equipment is being loaded into or out of a customer’s vehicle. If our employees assist in the loading/unloading, the customer assumes the full risk of any such damage or injury.
Rental Return Procedure:
Customers are asked to check in at the front counter before dropping off any rental equipment at the loading dock or dish door. We are unable to assist you with returns until we have checked your rental contract.
We charge a delivery fee for all orders based on location. Additional fees will be charged for delivery times scheduled before we open at 8am or after we close at 5pm; Sunday deliveries or pick-ups; delivery to floors other than the first floor; and set-up or breakdown of items. All tables and chairs will be left stacked on delivery. Please have tables and chairs stacked for pickup (this includes bagging the resin chairs). Labor fees will be charged to the customer if the rentals are not ready for pickup or the building or area for pick-up is not accessible for our drivers. It is the customer’s responsibility to return any rental items that were not accessible to our drivers at the time of pick-up.
Half of the price of the tent is required on all contracts at the time of reservation. This is a non-refundable deposit. Once a deposit is received, we hold the tent for you and it is no longer available to other customers. Therefore, the deposit is forfeited if the rental date and/or the size of the tent change.
All linen is sent out “table ready.” If you receive linen that is not acceptable, please call the store at 207-283-8009 immediately.
If it is after hours, please leave a voicemail message. It is expected that linen will be returned with food stains. However, to avoid additional charges, please shake all food, confetti, glitter, animal hair, paper, and debris from the linen before returning. Never put dirty linen in plastic bags as it will mildew quickly if damp. Sparklers will burn the linen. Customers will be charged a replacement fee for all linens that are returned to us with tears, burns, or any non-food stains that do not wash out. A $6.00 cleaning charge will be applied to any tablecloths returned with wax.
All dishware is sent out “table ready”. If you receive anything that is unacceptable or broken, please call the store at 283-8009 immediately. If it is after hours, please leave a voicemail message. It is the customer’s responsibility to return all dishes, flatware, and glassware appropriately stacked in the racks provided. Glasses must be rinsed and placed upside down in the racks. China must be scraped and rinsed free of food. Flatware must be sorted and rinsed free of food. Any breakage, missing items, or damaged items will be charged to the customer after the order is counted in at our store.
A fifty percent deposit is due when reserving a moon bounce. The deposit is non-refundable except in the case of rain. Cancellations for moon bounces can be made up to one hour before the reservation but only in the case of rain, therefore the deposit for the moon bounce can be used for another reservation or refunded. Refunds will not be given if a moon bounce is rented and it rains after the item is taken from the store. Moon bounces should never be used in the rain, or a cleaning fee will be charged to the customer if returned wet and unbagged. Moonbounces are only customer pickup in a pickup truck, we do not deliver or pickup moonbounce rentals, no exceptions can be made.